These standards describe the baseline expected from appointed carriers and specialist providers. Booking-specific instructions always take priority.
Providers may be checked for legal identity, operating authority, relevant licences, insurance, equipment, service capability, contacts, bank details and available performance history. Checks vary by service and jurisdiction and do not eliminate all risk.
Providers must work from the confirmed booking instructions covering cargo, route, dates, locations, equipment, references, handling, customs status, documents and escalation contacts.
A provider must not re-broker or subcontract a confirmed movement without prior written approval. Any approved subcontractor must meet the applicable requirements.
Suitable vehicles, equipment, load restraint, seals, secure parking, handling practices and access controls must be used according to the cargo and route.
Collection, departure, material milestones, delay, breakdown, customs issue, route change, shortage, damage, failed delivery and completion must be reported through the agreed channel.
Collection notes, consignment documents, customs evidence, temperature records, photographs, signed POD and other booking documents must be complete, legible and returned within the agreed timeframe.
The written rate covers only the agreed scope. Additional charges must be supported and raised promptly. Avoidable or unauthorised costs may be disputed.
Invoices must identify the correct legal entity, booking reference, agreed rate and supporting evidence. Payment follows the written terms agreed for that provider or booking.
Providers must preserve evidence, protect the cargo from further loss, notify relevant authorities where required and cooperate with investigation and contractual claim procedures.
Reliability, communication, document quality, claims, invoice accuracy and adherence to instructions may affect future allocation of work.